Please fill in our form on the "REQUEST QUOTE" page, fill in the verify code and then press 'send' ... remember the more information you supply, the better:
*how many guests travelling,
*dates of tour or transfer,
*destination or tour you wish to take.

If you do not receive a confirmation from us within 24 hours, please resend the email, or contact

A COMMON PROBLEM IS THAT PEOPLE WRITE DOWN THE WRONG EMAIL on the booking/request form, so please resend your message if you have not heard from us.
Our system sends an automatic email to every email received, so if you have not received this email then you have written down your email incorrectly on the original request.
We always respond to emails received. However, sometimes emails are not forwarded to us due to the system; so please, if you are waiting for a reply and do not receive it PLEASE resend your email. We are sorry if this has happened to you.
Another place to check is your "spam email box".

Yes, we operate a 24-hour, 7 days a week service, but there is a night supplement to be paid for services that run between the hours of 20.00 and 07.00.

Your driver will meet you in the arrivals hall of the airport, at the end of the platform at the train station, and just outside the terminal building in the port. He will be holding a sign with your name on. Wherever possible, we will supply you with the mobile phone number of your driver. In Naples train station there are lots of drivers that will try to convince you that they are your driver, so please only go with the driver that knows your name and your accommodation.

Yes, all our drivers speak very good English. They are all from the area you are visiting, so their general knowledge of your chosen destination is also excellent.

Yes, you will always receive a confirmation email. If you have not received this, please contact us at the earliest opportunity.

The earlier the better, especially for shore excursions. However, 48 hours is recommended.

A supplement of 50% (of the original transfer price) will be added on transfers with a delayed departure of over 3 hours or for flights/trains missed and transfers rescheduled on the day of travel. APTours will not be held liable for missed flights/trains. We will always leave the resort in good time for your flight/train departure but we are not liable for traffic problems resulting in flights/trains missed.

CENTRE OF NAPLES ------ 8kms ------ (20 mins)
SORRENTO ----------------- 55kms ------ (60 mins)
MASSA LUBRENSE ------- 60kms ------ (90 mins)
POSITANO ------------------- 65kms ------ (80 mins)
AMALFI ------------------------ 75kms ------ (80 mins)
RAVELLO -------------------- 80kms ------ (75 mins)
SALERNO ------------------- 60kms ------ (65 mins)
CASERTA -------------------- 35kms ------ (45 mins)
ROME ------------------------ 220kms ------ (180 mins)

Tipping is not essential, but in Italy a tip is offered as a sign of appreciation for good service. Most people tip in the region of 15 to 20%.

Yes, we are a fully licensed company and are required to abide by the regulations set by the Italy Council licensing authority.

A credit card is required to hold a reservation, the card is not charged immediately.

Payment Options for service charge:

  • On the day directly to the driver in cash, Euros - this is preferable to keep our prices competitive, as it helps reduce any loss through card transaction surcharges. 
  • 50/50 cash and card.
  • Total by credit/debit card.
  • For UK residents .... In British Sterling, by Visa or Mastercard 10 days in advance, via a payment link.


The fee for your authorised guide (Pompeii / Herculaneum / Naples) reserved by us for your tour is payable directly to the guide on the day in cash, Euro only; the amount is shown on the Travel Voucher.